Thailandbookingtour.com (Company Registration No.0905561003111) thailandbookingtour.com is the sole owner or lawful license of all right to www.thailandbookingtour.com2. Confirmation
Customers are responsible to make sure the selection on travelling date, packet and destination are correct before making payment. By making payment and the issuance of Order Summary/Booking number/ Itinerary, the seats are confirmed immediately. All passengers above the age of 3 years old will be required to purchase a seat.3. Cancellations and Refunds
Our policy on this matter is refundable for cancellations prior to 48 hours before departure time. Cancel within 48 hour of departure time, the fare is not refunded.4. Validity
Tour voucher is issued in the passenger’s name which is personal and non-transferable. It is valid only for the date and the trip for which it was issued.5. Check –in
Customers have to contact check-in counter operator at least 30 minutes prior to scheduled departure time. For inter-country travel, might take time at immigration checkpoint. Customers are required to make sure that they have all the documentation required for embarkation. If passenger is not able to complete the embarkation process within expected time and the tour leaves, it is passenger responsibility to arrange own transport to the destination.6. Tour voucher
Tour voucher would have been sent to you by e-mail when your book completed. If you have not received the voucher, you may email us to obtain the Order Summary / Booking number / Itinerary or please call to our number. Our customer support team will re-send to you.
Passenger has to print out tour voucher that received by email, and presenting printed voucher to check-in staff for boarding.7. No Show
If you fail to board on time or by the time the tour departs, you will still be charged the entire amount and the fare is not refunded.8. Passenger’s ticket conditions
Company is not responsible for any delay for boarding, deviation or modification of the scheduled route, due to bad weather conditions or pier authority orders. Passengers are entitled to carry maximum 2 pieces of baggage and maximum weight of the total luggage is 15 kilograms. The company is not responsible for any damage or loss of luggage retained under passenger’s personal care during the trip.9. Shuttle Companies Rights
Shuttle Company reserves the right to change or amend the itineraries without prior notice. Van/Bus/Boat seating depending on company design. Thailandbookingtour.com will not responsible for any sudden change in van/bus/boat schedules and customer waiting at the wrong boarding/pick-up point.10. Request on Van/Bus/Boat Seating Requirement
Company will provide the van/bus/boat that are either self-owned or on charter from third parties. Company makes reasonable efforts to deliver the type of vehicle accord to what the customer booked for. However, the company reserves the right to replace, downgrade or upgrade the vehicle type booked by the customers in the event of unforeseen circumstances.
The company will not be held responsible for any contingent cost incurred by the customer arising from the van/bus/boat delay.
All passengers above the age of 3 years old will be required to purchase a seat. The company shall not be responsible for any legal implications resulted from passengers not complying with the regularities.11. Thailandbookingtour.com Legal Notice
Thailandbookingtour.com will not liable and will not refund due to any action carried out by our tour/shuttle company partners, or any event happens at our partner’s side. For instances, Thailandbookingtour.com will not be responsible for any sudden change from tour company or shuttle company , seat number(s), schedules, departure date & time, arrival date & time; loss or accident incurred while taking the tour/shuttle or no tour/shuttle service provided. However, customer may complain to us, and we will take necessary actions to prevent such things from happen again in the future.
Thailandbookingtour.com will not include the following responsible of ;
(a) Tour/Shuttle not departing / reaching on time.
(b) Maintaining the quality of Tour/Shuttle, staff behavior and punctuality.
(c) Tour/Shuttle operator canceling the service due to unavoidable reasons.
(d) The baggage of the customer getting lost / stolen / damaged.
(e) The customer waiting at the wrong boarding point/pick-up point (please call the tour/shuttle operator to find out the exact boarding point).
(f) The Tour/Shuttle operator changing the boarding point and/or using a pick-up vehicle (i.e : van transfer) at the boarding point to take customers to the tour departure point.
(g) Thailandbookingtour.com is not be responsible for any sudden change in Tour/Shuttle, schedules, departure date & time, arrival date & time; loss or accident incurred while taking tour/shuttle.